Recipe Overview

Handling high support volumes is expensive. An enterprise support agent automates routine help queries via chat. This solves the problem of overwhelming human staff. The agent reads a question, searches a knowledge base, and responds immediately. In practice, such agents can resolve a large fraction of Tier-1 tickets. For example, Zendesk's AI solved ~40% of support requests on its own. This reduces costs while improving response times. The agent handles common issues instantly while escalating complex problems to human experts, optimizing the entire support workflow.